WE ARE STILL OPERATE NORMALLY WITH COVID SAFE PRECAUTIONS IN PLACE
  • Where do you ship?

From U.S. states or China to worldwide.

  • Can I change the delivery speed?

Our standard procedure is to deliver your product within 7-15 working days.

If you need your order in a hurry, reach our support team by info@bestandfirst.com. Tell us what date you’re hoping to receive your shipment by and we’ll let you know what other options are available. We can only update your shipping choice within 24 hours after your purchase, so check with us before you order.

  • What is your refund policy?

Our policy lasts 15 days. Returns or Refunds can only be made within 15 days from the date you get your items.

Most products with quality-related defects could be returned or exchanged within 15 days of receipt. Just make sure to provide sufficient proof of purchase. 

Valid proof of purchase:

  • Order number from online purchases made through Best & First

  • Sales invoice

There are a few items that can't be returned:

  • Clearance items

  • Gift cards

  • Personalized items

  • Bundled items at discounted rates, e.g. “5 for $19.99” (unless the entire bundle is returned)

  • Items marked “Non-Returnable” on the sale page

Return Policy Exceptions

After 15 days or without Best & First proof of purchase, we review each request on a case-by-case basis. We remain committed to empowering athletes everywhere and we always want to play fair. So our official policy is that we'll make it right as long as your request is reasonable. 

If we accept your return, you can ship it back to us with your original Best & First proof of purchase for a refund. Without the original Best & First proof of purchase, the value of your return will be based on the last known selling price of the item. If there appears to be fraud or abuse of policy, we may choose to decline your return. 

  • Do you ship to my coutry? How much will it cost and how long will it take?

We ship worldwide! Please click here to view the Delivery Services, Times and Costs to your country.

If you have any questions, please feel free to get in touch with our team and we would be happy to help!

  • When will my order be dispatched?

Please note that due to the current coronavirus pandemic and the associated changes to services, there may be slight delays to your delivery, however we expect this to be no longer than an extra 1-2 working days, if any. We appreciate your patience and understanding on this.

We aim to get your items to you as quickly as possible! Our warehouse teams process all online orders from Monday to Friday. Orders placed on a Saturday or a Sunday will be dispatched on Monday, or the next working day.

Unfortunately, we are not able to process orders on Public Holidays, we will receive and process your order on the subsequent day. Therefore, transit times may be extended and commence from the dispatch of your order from our warehouse. We appreciate your patience and understanding on this.

  • What if there is a problem with my order?

If there is a problem with your Liforme order, we would be more than happy to help you. Please get in touch with our friendly Customer Team, and we'll get back to you as quickly as we can.

  • I've change my mind, and what to adjust/cancel my order?

If you'd like to make any changes to your order, please contact our customer service team here. We’d be happy to make any changes prior to shipping. Once your order has shipped, we’re not able to make any further changes, but would be happy to help you return or exchange your order if you need us to.

  • How do I use my promotion code?

You can use your promotion code on any online purchase via our website. Simply choose your products, and proceed to the checkout. Then enter your code into the Discount Code box, and click apply. The promotion discount will be applied to your order.

Please note that product discounts will apply to the product cost only.

  • Can I use two promotional codes at once?

Only one offer can be applied per order. If you do have 2 promotion codes, we suggest using the one which gives the larger discount.

  • Can I apply a promotion code to a past purchase?

We are sadly unable to apply promotional codes to past purchases. Why not subscribe to our newsletter to be one of the first in the know for any promotions we might have coming up?

  • Can I return my order?

Should you be unhappy with any part of your order, we would be more than happy to help you and we encourage you to contact us immediately. We are committed to doing everything we can to resolve the situation to your satisfaction!

Please click here for more information on our Returns policy.

 

BACK TO TOP