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Our policy lasts 15 days. Returns or Refunds can only be made within 15 days from the date you get your items.

Most products with quality-related defects could be returned or exchanged within 15 days of receipt. Just make sure to provide sufficient proof of purchase

Valid proof of purchase:

  • Order number from online purchases made through Best & First
  • Sales invoice

There are a few items that can't be returned:

  • Clearance items
  • Gift cards
  • Personalized items
  • Bundled items at discounted rates, e.g. “5 for $19.99” (unless the entire bundle is returned)
  • Items marked “Non-Returnable” on the sale page

Return Policy Exceptions

After 15 days or without Best & First proof of purchase, we review each request on a case-by-case basis. We remain committed to empowering athletes everywhere and we always want to play fair. So our official policy is that we'll make it right as long as your request is reasonable. 

If we accept your return, you can ship it back to us with your original Best & First proof of purchase for a refund. Without the original Best & First proof of purchase, the value of your return will be based on the last known selling price of the item. If there appears to be fraud or abuse of policy, we may choose to decline your return. 

Exchanges

We're happy to offer size/color exchanges within 15 days of your purchase. And we've made it easy. If you'd like to swap an item for another size or color, simply go to bestandfirst.com/contact to request the exchange, print your free return label, and send back the item you want to exchange.

NOTE: We're not able to offer exchanges for gifts, gift cards, customized gear ( Best & First ICON or Best & First PRESS), or for retail purchases. 

 

Quality & Performance 

In the rare case that your product is incorrect or damaged in transit, or that you experience issues with quality or performance of your product, we'll make it right. Please contact our Customer Service team at info@bestandfirst.com for assistance.

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