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Thank you for shopping with Best & First!

We want you to enjoy your experience here. All items we ship have successfully passed our Quality Control inspection to make sure each product delivered is defect-free. However, if you are not satisfied with the product or the service we provide. You can return and get free replacement or full refund based on these policies.

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by Best & First or Best & First’s authorized resellers are covered by the 3-month warranty, starting from the date of purchase.

● Buyer must provide sufficient proof of purchase
● Best & First must document what happens when buyers troubleshoot the product

● It may be necessary to return an item for quality inspection

Valid proof of purchase:
● Order number from online purchases made through Best & First or Best & First’s authorized resellers

● Sales invoice
● Dated sales receipt from an authorized Best & First reseller that shows a description of the product along with its price

Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.

Shipping costs must be covered by buyer in the following situations:
● Returning products for any reason other than a proven defect
● Warranty claims on items taken outside the original country of purchase
● Buyer’s accidental returns
● Returning personal items
● Returning items claimed to have defects but found by Best & First quality control to be in working condition

● Returning defective items in international shipping
● Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Not Covered Under Warranty:
● Products without sufficient proof of purchase
● Lost or stolen products
● Items that have expired their warranty period
● Non quality-related issues
● Free products
● Repairs through 3rd parties
● Damage from outside sources
● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
● Purchases from unauthorized resellers

When returning items with a prepaid shipping label provided by Best & FirstBest & First takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Best & First does not provide refunds for items damaged in transit for non-quality related warranty claims.